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Shipping

For all orders up to 20kg (within the maximum dimensions) we use Australia Post parcel service and the shipping costs will be shown after you select your location and enter your postcode. We use the Australia Post real time freight system to calculate this price.

For all orders over 20kg you will need to select the quotation button only. We then receive your request similar to a purchase order and calculate the shipping before emailing you an invoice for payment. We may also provide a quantity discount at this stage. These orders are shipped by one of our nominated carriers depending on the delivery location. In each case we only use national carriers who have highly efficient logistical procedures in place to ensure that your order arrives intact, undamaged, and on time. With these deliveries we require a street address – we cannot deliver to a post box address.

If the delivery is by courier, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

 

We currently only ship orders to Australian addresses.

 

You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

  • special or non-stock items;
  • heavy, bulky and/or awkward items;
  • express or urgent deliveries; or
  • bulk or large quantity orders.