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RETURNS  POLICY

We want you to be totally satisfied with our products and services.

There may be times when you will need to return a product purchased from our online store. Our Returns Policy is designed to assist you with your return.

We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

 

When to return a product?

We offer you a replacement, credit or refund where products have a major failure, such as:

  • When they are faulty
  • Wrongly described
  • Different from a sample shown to you; or
  • Do not do what they are supposed to do

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your Credit Card in Australian dollars. No material will be accepted or replacements issued without prior approval to return such merchandise.  

 

Where to return a product?

Your product should be packaged appropriately and sent to:

 

PO Box 665

Earlville, QLD

4870

 

or

 

39 Tingira Street

Portsmith, QLD

4870

 

When you return goods to us, you must pay postage or shipping costs.

We will outline how much it will cost you to return the goods. You can then choose whether to pay the return costs, or keep the goods.

Once we have the goods, we will assess the fault and provide you with the appropriate remedy.  We will pay for return freight for any product assessed as having a major failure.

 

What information is needed to complete your return?

  • Show your receipt or other proof of purchase (bank statement).
  • Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
  • Provide us with any extra information we may need to process your return.

With a receipt

  • For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.
  • All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.

Without a receipt

  • If you don’t have a receipt, we ask for your photo identification showing your name, address and signature.
  • You can help us determine proof of purchase by providing a bank statement or similar.

Exclusions

In some cases a refund, replacement, or repair may not be offered if you:

  • changed your mind
  • ordered the wrong item
  • found the goods cheaper elsewhere
  • were aware of the relevant fault before buying the goods
  • damaged the goods by misusing them.

Postal problems

 If your goods go missing or have been damaged in transit, the delivery service (rather than the seller) may be responsible. Contact either the courier company or Australia Post. If they do not resolve your issue, you can contact the Postal Industry Ombudsman.

 

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.